Benchmarking: An International Journal. (n.d.). http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1463-5771
Business Process Management Journal. (n.d.). http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1463-7154
Fitzsimmons, J. A., & Fitzsimmons, M. J. (2011). Service management: operations, strategy, information technology: Vol. The McGraw-Hill/Irwin series operations and decision sciences (7th ed., International ed). McGraw-Hill.
Greasley, A. (2013). Operations management (3rd ed). John Wiley & Sons Inc.
Harvard Business Review. (n.d.). http://web.a.ebscohost.com/ehost/command/detail?sid=f00cfe45-ea62-4a56-80c0-36825a07d603%40sessionmgr4002&vid=0&hid=4107&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR
Heizer, J. H., & Render, B. (2011). Operations management (10th ed., Global ed). Pearson.
International Journal of Logistics Management, The. (n.d.). http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0957-4093
International Journal of Operations & Production Management. (n.d.). http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0144-3577
International Journal of Production Economics. (n.d.). http://www.sciencedirect.com.chain.kent.ac.uk/science/journal/09255273
International Journal of Production Research. (n.d.). http://www.tandfonline.com.chain.kent.ac.uk/loi/tprs20#.U-naBRDN5Jk
International Journal of Quality & Reliability Management. (n.d.). http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0265-671X
International Journal of Service Industry Management. (n.d.). http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0956-4233
IOMNet > Institute of Operations Management. (n.d.). http://www.iomnet.org.uk/
Journal of Manufacturing Technology Management. (n.d.). http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1741-038X
Journal of Operations Management. (n.d.). http://www.sciencedirect.com.chain.kent.ac.uk/science/journal/02726963
Journal of Service Management. (n.d.). http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1757-5818
Journal of Service Research. (n.d.). http://jsr.sagepub.com.chain.kent.ac.uk/content/by/year
Managing Service Quality. (n.d.). http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0960-4529
Nahmias, S. (2013). Production & Operations Analysis (6th ed). McGraw-Hill Education - Europe.
POMS - Production and Operations Management Society. (n.d.). http://www.poms.org/
Production & Operations Management. (n.d.). http://web.b.ebscohost.com/ehost/command/detail?sid=89b7aa36-4dec-4896-befe-09e645a5c475%40sessionmgr112&vid=0&hid=113&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=9I9
Service Operations and Technology group at London Business School. (n.d.). https://www.london.edu/facultyandresearch/subjectareas/managementscienceandoperations/serviceoperationsandtechnology.html
Slack, N. (2013). Operations management (7th ed). Pearson/Education.
Supply Chain Management: An International Journal. (n.d.). http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1359-8546
The Service Industries Journal. (n.d.). http://www.tandfonline.com.chain.kent.ac.uk/loi/fsij20#.U-nbHhDN5Jk
Total Quality Management & Business Excellence. (n.d.). http://www.tandfonline.com.chain.kent.ac.uk/loi/ctqm20#.U-nbkRDN5Jk