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2.
Heizer, J. H. & Render, B. Operations management. (Pearson, 2011).
3.
Fitzsimmons, J. A. & Fitzsimmons, M. J. Service management: operations, strategy, information technology. vol. The McGraw-Hill/Irwin series operations and decision sciences (McGraw-Hill, 2011).
4.
Greasley, A. Operations management. (John Wiley & Sons Inc, 2013).
5.
Nahmias, S. Production & Operations Analysis. (McGraw-Hill Education - Europe, 2013).
6.
International Journal of Operations & Production Management.
7.
Journal of Operations Management.
8.
Production & Operations Management.
9.
International Journal of Production Research.
10.
International Journal of Production Economics.
11.
Journal of Service Research.
12.
Journal of Service Management.
13.
International Journal of Service Industry Management.
14.
The Service Industries Journal.
15.
Harvard Business Review.
16.
Total Quality Management & Business Excellence.
17.
Journal of Manufacturing Technology Management.
18.
Supply Chain Management: An International Journal.
19.
International Journal of Logistics Management, The.
20.
Benchmarking: An International Journal.
21.
Business Process Management Journal.
22.
International Journal of Quality & Reliability Management.
23.
Managing Service Quality.
24.
Service Operations and Technology group at London Business School. https://www.london.edu/facultyandresearch/subjectareas/managementscienceandoperations/serviceoperationsandtechnology.html.
25.
POMS - Production and Operations Management Society. http://www.poms.org/.
26.
IOMNet > Institute of Operations Management. http://www.iomnet.org.uk/.
