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International Journal of Operations & Production Management. http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0144-3577
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Journal of Operations Management. http://www.sciencedirect.com.chain.kent.ac.uk/science/journal/02726963
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Production & Operations Management. http://web.b.ebscohost.com/ehost/command/detail?sid=89b7aa36-4dec-4896-befe-09e645a5c475%40sessionmgr112&vid=0&hid=113&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=9I9
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International Journal of Production Research. http://www.tandfonline.com.chain.kent.ac.uk/loi/tprs20#.U-naBRDN5Jk
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International Journal of Production Economics. http://www.sciencedirect.com.chain.kent.ac.uk/science/journal/09255273
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Journal of Service Research. http://jsr.sagepub.com.chain.kent.ac.uk/content/by/year
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Journal of Service Management. http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1757-5818
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International Journal of Service Industry Management. http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0956-4233
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The Service Industries Journal. http://www.tandfonline.com.chain.kent.ac.uk/loi/fsij20#.U-nbHhDN5Jk
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Harvard Business Review. http://web.a.ebscohost.com/ehost/command/detail?sid=f00cfe45-ea62-4a56-80c0-36825a07d603%40sessionmgr4002&vid=0&hid=4107&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR
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Total Quality Management & Business Excellence. http://www.tandfonline.com.chain.kent.ac.uk/loi/ctqm20#.U-nbkRDN5Jk
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Journal of Manufacturing Technology Management. http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1741-038X
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Supply Chain Management: An International Journal. http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1359-8546
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International Journal of Logistics Management, The. http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0957-4093
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Benchmarking: An International Journal. http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1463-5771
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Business Process Management Journal. http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1463-7154
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International Journal of Quality & Reliability Management. http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0265-671X
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Managing Service Quality. http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0960-4529
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Service Operations and Technology group at London Business School. https://www.london.edu/facultyandresearch/subjectareas/managementscienceandoperations/serviceoperationsandtechnology.html
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POMS - Production and Operations Management Society. http://www.poms.org/
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IOMNet > Institute of Operations Management. http://www.iomnet.org.uk/