@book{Fitzsimmons_Fitzsimmons_2011, address={Boston, [Mass.]}, edition={7th ed., International ed}, title={Service management: operations, strategy, information technology}, volume={The McGraw-Hill/Irwin series operations and decision sciences}, publisher={McGraw-Hill}, author={Fitzsimmons, James A. and Fitzsimmons, Mona J.}, year={2011} }
@book{Greasley_2013, address={Chichester, West Sussex, United Kingdom}, edition={3rd ed}, title={Operations management}, publisher={John Wiley & Sons Inc}, author={Greasley, Andrew}, year={2013} }
@book{Heizer_Render_2011, address={Boston, [Mass.]}, edition={10th ed., Global ed}, title={Operations management}, publisher={Pearson}, author={Heizer, Jay H. and Render, Barry}, year={2011} }
@book{Nahmias_2013, address={New York}, edition={6th ed}, title={Production & Operations Analysis}, publisher={McGraw-Hill Education - Europe}, author={Nahmias, Steven}, year={2013} }
@book{Slack_2013, address={Harlow}, edition={7th ed}, title={Operations management}, publisher={Pearson/Education}, author={Slack, Nigel}, year={2013} }
@article{International Journal of Operations & Production Management, url={http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0144-3577} }
@article{Journal of Operations Management, url={http://www.sciencedirect.com.chain.kent.ac.uk/science/journal/02726963} }
@article{Production & Operations Management, url={http://web.b.ebscohost.com/ehost/command/detail?sid=89b7aa36-4dec-4896-befe-09e645a5c475%40sessionmgr112&vid=0&hid=113&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=9I9} }
@article{International Journal of Production Research, url={http://www.tandfonline.com.chain.kent.ac.uk/loi/tprs20#.U-naBRDN5Jk} }
@article{International Journal of Production Economics, url={http://www.sciencedirect.com.chain.kent.ac.uk/science/journal/09255273} }
@article{Journal of Service Research, url={http://jsr.sagepub.com.chain.kent.ac.uk/content/by/year} }
@article{Journal of Service Management, url={http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1757-5818} }
@article{International Journal of Service Industry Management, url={http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0956-4233} }
@article{The Service Industries Journal, url={http://www.tandfonline.com.chain.kent.ac.uk/loi/fsij20#.U-nbHhDN5Jk} }
@article{Harvard Business Review, url={http://web.a.ebscohost.com/ehost/command/detail?sid=f00cfe45-ea62-4a56-80c0-36825a07d603%40sessionmgr4002&vid=0&hid=4107&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR} }
@article{Total Quality Management & Business Excellence, url={http://www.tandfonline.com.chain.kent.ac.uk/loi/ctqm20#.U-nbkRDN5Jk} }
@article{Journal of Manufacturing Technology Management, url={http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1741-038X} }
@article{Supply Chain Management: An International Journal, url={http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1359-8546} }
@article{International Journal of Logistics Management, The, url={http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0957-4093} }
@article{Benchmarking: An International Journal, url={http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1463-5771} }
@article{Business Process Management Journal, url={http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1463-7154} }
@article{International Journal of Quality & Reliability Management, url={http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0265-671X} }
@article{Managing Service Quality, url={http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0960-4529} }
@misc{Service Operations and Technology group at London Business School, url={https://www.london.edu/facultyandresearch/subjectareas/managementscienceandoperations/serviceoperationsandtechnology.html} }
@misc{POMS - Production and Operations Management Society, url={http://www.poms.org/} }
@misc{IOMNet > Institute of Operations Management, url={http://www.iomnet.org.uk/} }
