‘Benchmarking: An International Journal’ (no date). Available at: http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1463-5771.
‘Business Process Management Journal’ (no date). Available at: http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1463-7154.
Fitzsimmons, J.A. and Fitzsimmons, M.J. (2011) Service management: operations, strategy, information technology. 7th ed., International ed. Boston, [Mass.]: McGraw-Hill.
Greasley, A. (2013) Operations management. 3rd ed. Chichester, West Sussex, United Kingdom: John Wiley & Sons Inc.
‘Harvard Business Review’ (no date). Available at: http://web.a.ebscohost.com/ehost/command/detail?sid=f00cfe45-ea62-4a56-80c0-36825a07d603%40sessionmgr4002&vid=0&hid=4107&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR.
Heizer, J.H. and Render, B. (2011) Operations management. 10th ed., Global ed. Boston, [Mass.]: Pearson.
‘International Journal of Logistics Management, The’ (no date). Available at: http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0957-4093.
‘International Journal of Operations & Production Management’ (no date). Available at: http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0144-3577.
‘International Journal of Production Economics’ (no date). Available at: http://www.sciencedirect.com.chain.kent.ac.uk/science/journal/09255273.
‘International Journal of Production Research’ (no date). Available at: http://www.tandfonline.com.chain.kent.ac.uk/loi/tprs20#.U-naBRDN5Jk.
‘International Journal of Quality & Reliability Management’ (no date). Available at: http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0265-671X.
‘International Journal of Service Industry Management’ (no date). Available at: http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0956-4233.
IOMNet > Institute of Operations Management (no date). Available at: http://www.iomnet.org.uk/.
‘Journal of Manufacturing Technology Management’ (no date). Available at: http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1741-038X.
‘Journal of Operations Management’ (no date). Available at: http://www.sciencedirect.com.chain.kent.ac.uk/science/journal/02726963.
‘Journal of Service Management’ (no date). Available at: http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1757-5818.
‘Journal of Service Research’ (no date). Available at: http://jsr.sagepub.com.chain.kent.ac.uk/content/by/year.
‘Managing Service Quality’ (no date). Available at: http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=0960-4529.
Nahmias, S. (2013) Production & Operations Analysis. 6th ed. New York: McGraw-Hill Education - Europe.
POMS - Production and Operations Management Society (no date). Available at: http://www.poms.org/.
‘Production & Operations Management’ (no date). Available at: http://web.b.ebscohost.com/ehost/command/detail?sid=89b7aa36-4dec-4896-befe-09e645a5c475%40sessionmgr112&vid=0&hid=113&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=9I9.
Service Operations and Technology group at London Business School (no date). Available at: https://www.london.edu/facultyandresearch/subjectareas/managementscienceandoperations/serviceoperationsandtechnology.html.
Slack, N. (2013) Operations management. 7th ed. Harlow: Pearson/Education.
‘Supply Chain Management: An International Journal’ (no date). Available at: http://www.emeraldinsight.com.chain.kent.ac.uk/journals.htm?issn=1359-8546.
‘The Service Industries Journal’ (no date). Available at: http://www.tandfonline.com.chain.kent.ac.uk/loi/fsij20#.U-nbHhDN5Jk.
‘Total Quality Management & Business Excellence’ (no date). Available at: http://www.tandfonline.com.chain.kent.ac.uk/loi/ctqm20#.U-nbkRDN5Jk.